Quick Connect v2 Pre-Order FAQ
Q: When will my order ship?
A:
All orders will be first come, first served, with limited supplies.
The expected shipment date for all orders will be in early June.
Q: How do I tell the status of when the order will be ready
A:
Check with your Ready Rig Deale
Q: It’s been a while since I ordered.
I need to change my address how do I do it?
A: Email us at support@ready-rig.com with your order number and the new address. Q: Will you be giving us updates on the status of my order?
A: Yes, we will be sending out emails updating you on the status of the pre-order shipment date
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Product FAQs:
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Q. I already own a set of DJI Ready Rig Quick Connects.
Can I replace broken parts using parts from Quick Connect v2?
A. Unfortunately, no. DJI stopped manufacturing and supporting the old DJI Ready Rig Quick Connects with replacement parts.
The Ready Rig Quick Connect v2 clamps and hardware are incompatible with the older version.
Q: What Gimbals are these compatible with?
A: Our new Quick Connects are compatible with every 30mm and 25mm gimbal ring on the market, including Ronin 2, Movi Pro, and Tilta Rings for the DJI RS3.
Q: What Ready Rig system are these compatible with?
A: Compatible with Ready Rig GS Standard, Ready Rig GS + ProArm, and Ready Rig VEGA.
Q: What size are the accessory threads?
A: 1/4-20” & 3/8-16” monitor and accessory mounts
Q: What is it made of?
A: Machined Aerospace Aluminum and high-spec engineering Delrin construction.
Q: How much weight can this support
A: Camera packages of 40 lbs and below.
Q: Are there replacement parts available?
A: Yes, there will be replacement parts made available after our initial pre-order is released. You will be able to replace any parts easily.
Q: Is this covered under warranty?
A: Yes, this product is covered under a standard 1-year warranty.
You must provide us with proof of purchase from our website or an authorized Ready Rig Reseller.
For more information, go here:
https://www.ready-rig.com/pages/warranty